Falcon Enamelware Mug

MAKING YOUR HAPPY PURCHASE

Ordering online is quick and easy at Southwood Living, the shop is open 7 days a week, 24 hours a day.

Our payment process is operated through Pay Pal, we find this to be the safest and most secure.
All your card information is encrypted using the latest secure technology and passed directly to Pay Pal Pro for authorisation.

We can only process your order once authorisation has been obtained.

If you need any advice before making your purchase feel free to drop us a line.

Email-  Hello@southwoodliving.co.uk

Southwood Living does not store or share any financial information provided by the customer.

DELIVERY
Most orders are dispatched within 2 working days of receiving your order unless we are experiencing extremely busy times, for example Christmas holidays. Please allow a few extra days during these periods. We make every effort to deliver your goods in the shortest time possible. If the item which you order is out of stock, or is going to be delayed in any way, we will contact you via email and offer you the option to cancel should you not wish to wait.

Post & packaging costs are as follows:
£2.50 for orders between £0 – £9.50
£4.95 for orders over £9.50

Shipping Worldwide
Europe £10
USA and The rest of the world £15.00 for orders £0 - £50.00
USA and The rest of the world £20 for orders over £50.00
Due to customs clearance please allow 5-10 working days for shipping outside of the EU.

Import Duty and VAT For Deliveries Outside of the EU.
Each country varies but if you are charged customs tax or import duty. You will be responsible to pay all additional costs.
Costs vary depending on value of your order, you might like to check this before your order with your local authority. We cannot supply you with this information.

PACKAGING
Wrapping is so important to us at Southwood Living and your order will arrive in tissue paper tied with twine. Tiny items will arrive in pretty paper bags The outer packaging may not always be as pretty as the inside as we are doing our best to be eco-friendly and we re-use boxes wherever possible.

PRICING POLICY
All prices are correct at the time of going to press, inclusive of VAT at the current rate. We do, however, reserve the right to change the price and specification of products without prior notice.

GUARANTEE & RETURNS
We hope that you will be totally happy with your order. But on the rare occasion you are unhappy, please notify us within 24 hours of receipt either by phone or email. Items should be returned in their original condition within 7 days.

Please note that we are not responsible for return postage so we recommend that you obtain proof of postage or for high value items, we would also advise that you use registered post.

We will process your refund as soon as we receive your parcel. We will not grant a refund or exchange on any product that fails to reach us.

Our mission is to curate a collection of quirky home-wares and clothing that you couldn't find on the high street.

To achieve our mission, we want to show you personalised services, products andpromotions, we think you’ll be interested in based, on information we collect from youand third parties. We only use that information where we have a proper legal basis for doing so.

We wrote this policy to help you understand what information we collect, how we useit and what choices you have about it. We’ve tried our best to explain things in asimple and clear way but if you have any questions, please contact us.

We collect information in a few different ways

1. When you give it to us or give us permission to obtain it

When you sign up for our mailing list or buy our products or service, you give us certain information voluntarily. This includes your name, email address, and any other information you choose to give us. If you buy something, we collect payment information, contact information (address and phone number) and details of what you bought. If you buy something for someone else, we collect their delivery details and contact information.

If you link accounts from other third party services, we also get information from those accounts. The information we get from those services depends on your settings and their privacy policies, so please check what those are.

2. We also get technical information when you visit our website

Whenever you use our website, certain information gets created and logged automatically. The same is true when you use our website. Here are some of the types of information we collect:

• Log data. Our servers record information (“log data”), including information that your browser automatically sends whenever you visit a website, or that your mobile app automatically sends when you’re using it. This log data includes your Internet Protocol address, how you used our website, cookie data and device data.
• Cookie data. We also use “cookies” (small text files sent by your computer each time you visit our website, unique to your browser) or similar technologies to capture log data. When we use cookies or other similar technologies, we use session cookies (that last until you close your browser) or persistent cookies (that last until you or your browser delete them). Some of the cookies we use are associated with your account (including information about you, such as the email address you gave us) and other cookies are not. For more detailed information about how we use cookies, please review our Cookie Policy.

3. Our partners and advertisers share information with us

We also get information about you and your activity outside the Southwood Social Hub from our affiliates, advertisers, partners and other third parties we work with, or other publicly available sources. This includes information about your visits to an advertiser's site or purchases you made from them, or information about your interests from a third-party service, which we might use to help to offer a great customer experience.

What we do with the info we collect:

We use this data to make decisions to improve our products and services and send you promotional offers based on what we think you will like or have bought. We a have a legitimate interest to maintain our relationship with you, and protect your data.

How we store your information

We take the security of your personal information seriously. When you submit your credit card details to us, we use DETAILS encryption technology to guard your information. In addition, we have security procedures in place to protect our paper based systems and computerised databases from loss and misuse.

Where a password is required to access certain areas of our digital platforms, you are responsible for keeping your password secure and confidential.

How long we keep your information:

We keep your information only so long as we need it to provide a valuable service to you. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it fromour systems or depersonalize it so that we can't identify you.

Our policy on children’s information:

Children under 13 are not allowed to use our website.

Your rights

You have certain rights in relation to the information that we have about you described below.

• You can request to access the information we hold about you. We'll usually share this with you within 30 days of you asking us for it.
• You can ask us to correct your information or delete it, if you are unable to do it yourself.
• You can ask us to stop using your information, and opt out of receiving our newsletters or marketing messages and object to us having the information you provided to us sent to another organisation, where we hold this information with your consent or for the performance of a contract with you, where it's technically feasible.

How we make changes to this policy:

We aim to meet high standards and so our policies are constantly under review. From time to time we may change this privacy notice. We recommend that you check this page periodically to review the latest version.

Making a complaint

If you have a complaint regarding any aspect of your personal data or this privacy
policy, please write to Hayley Southwood at Southwood Living, 2 Warren Farm Cottage, Warren Lane, Little Horwood, MK17 0PT. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office.
You can also contact the Information Commissioner’s Office using their online
form: https://ico.org.uk/global/contact-us/email/

We always love to hear from you so please do drop us a linehello@southwoodliving.co.uk